Its your call mastering telephones in your medical practice by elizabeth w woodcock 2012 10 15 books amazonca. Its your call mastering telephones in your medical practice 1st edition by elizabeth w woodcock mba facmpe cpc deborah walker keeg 2012 paperback books amazonca. The key in mastering the telephones is to control the telephone process instead of letting the process control you woodcock and keegan offer a wealth of tips and process ideas in its your call a fantastic reference work for improving phone operations in your practice. Its your call book read reviews from worlds largest community for readers if your practice is like so many others the telephones ring constantly be. The key in mastering the telephones is to control the telephone process instead of letting the process control you woodcock and keegan offer a wealth of tips and process ideas in its your call a fantastic reference work for improving phone operations in your practice