Read it live it learn how to delight your clients and make your call center your very own secret weapon ed margulies group show director computer telephony miller freeman we chose the wake up your call center philosophy to resolve issues we had with customer service in an extremely stressful environment the results were incredible. Wake up your call center how to be a better call center agent customer access management by rosanne dausilio 1999 04 04 on amazoncom free shipping on qualifying offers. Covid 19 resources reliable information about the coronavirus covid 19 is available from the world health organization current situation international travelnumerous and frequently updated resource results are available from this worldcatorg searchoclcs webjunction has pulled together information and resources to assist library staff as they consider how to handle coronavirus . Wake up your call center how to be a better call center agent customer access management rosanne dausilio in her introduction roseanne dausilio states we have lots of talk covering technical information and training software hardware new systems a whole new language in fact. Exceptional skills for call center agents wake up your call center how to be a better call center agent by rosanne dausilio softcover 113 pages 1998 5995